With competition increasing in most markets, fixed and mobile operators are recognizing how critical customer retention is to their business. Since after-sales services represent more than 90% of the contact an operator has with its customers, it is imperative that the Customer Care function not only provides customers with the services they want, but also treats them appropriately.

Unicorn Communications' Customer Care services ensure the successful delivery of Customer Care functions and facilities that promote an operator's overall business strategy.

We help our clients define their vision for customer care, supporting the overall business vision. We then develop an implementation plan that brings together the steps it takes to realize their strategy.